Return Policy - ShinePay

RETURN POLICY | SHIPPING | WARRANTY

Last updated January 05, 2023

RETURNS

All returns must be postmarked within thirty (30) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached. Note that all laundry equipment including washers and dryers cannot be returned unless the item arrives damaged or if ShinePay did not deliver the item ordered. All warranty claims regarding laundry equipment should be made with the manufacturer of the machine.

RETURN PROCESS

Customers are responsible for the expenses of the return such as shipment, handling fees, or any other related cost to return the products ordered. We strongly recommend that you use a trackable method to mail your return. ShinePay is not liable for any return fees under any circumstance.

To return an item, please email customer service at support@shinepay.co to obtain a Return Merchandise Authorization (RMA) form. After filling out the form and obtaining a return tracking number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

ShinePay

Attn: Returns

RMA #

20511 SKYWEST DR 3J

HAYWARD, 94541

After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least fourteen (14) days from the receipt of your item to process your return. We will notify you by email when your refund has been processed. Once the refund has been processed, it will be credited to your bank account in 3-10 business days depending on your bank’s policy.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

EXCEPTIONS

Purchase of ShinePay credits, i.e., all funds end users place on their account to use the ShinePay platform can not be returned and are not redeemable for cash.

We do not accept returns from wholesale or discounted purchases. Shipping and handling fees are none refundable.

Please Note all sale items are FINAL SALE and cannot be returned.

For defective or damaged products, please contact us to arrange a refund or exchange.

SHIPPING

Orders take up to five (5) days to process and ship. While we don't require it we recommend distributors and route operators stock a small amount of product to ensure quick turn-around with demanding customers.

EXCHANGES

In the event that you obtain a different machine model and would like to exchange your ShinePay LaundrySpark or PowerPay, or harness, we will be glad to do so with a $15 processing fee + shipping + price difference. If the item being exchanged has a lower price than the item being exchanged for, the price difference would not be refunded.

For Exchanges, please fill out the RMA form at shinepayrma.com

WARRANTY

All ShinePay Spark Receivers are backed by a lifetime warranty for parts only (labor and or shipping costs are not included).

In the event that your ShinePay Spark malfunctions, fill out the RMA form at shinepayrma.com and send your defective Spark back to us. Once we receive your defective unit, we will promptly mail you a replacement.

Warranty Replacement Process

If you believe you have a malfunctioning ShinePay Spark, we strongly recommend that you test your hardware with multiple machines before requesting a replacement. Returned hardware found to be functional will be returned to the sender at their expense. Any product found to be tampered with, damaged, abused, or misused with signs of negligence will have its warranty voided.

A Return Merchandise Authorization (RMA) is required for all returned ShinePay products. Fill out the RMA form at shinepayrma.com.

If you have provided incorrect machine information that led to receiving incorrect component(s) for your machines, there will be a shipping fee and $15 handling fee in processing your replacement order.

COMPATIBILITY

We are unable to decode all machine types as there are tens of thousands in circulation. In order to help customers, we base our recommendations from available resources such as manufacturer’s information. We pass this information along as a courtesy however it is ultimately the responsibility of our customers to understand what series and or model of machines they own.

Considering this, we cannot guarantee that our recommended list of machines specifying their machine type, control board series, etc. is with 100% accuracy nor are we responsible for any damage caused by erroneous classifications. We require our customers to have the required information regarding their machines in order for us to send out the correct ShinePay Spark model and to inquire with the manufacturer if needed. We are not responsible for any damages.

APPLIANCES

Return & Warranty Policy for Laundry Machines

All laundry machines, EV Chargers, and appliances available in our store are covered by the original manufacturer warranty. You may contact our Support Team for assistance with contacting the manufacturer.

For consumer residential laundry machines (non-coin-op machines), if you have received the machine damaged or with missing parts, please email support@shinepay.co immediately upon receiving the machine and attach pictures of the machine(s) highlighting the damage or missing part(s) to approve a return. Upon the return, the item must be in its original condition with all tags and labels intact. To ensure all products are brand new and in mint condition, no returns are accepted on any laundry machine except in the event that the product has a manufacturer defect.

For commercial laundry machines (coin-op) including our SpeedQueen line — we are only responsible for delivery of the machine in brand new condition. We are not responsible for installation. The warranty only covers part(s). Technician visits for installation or diagnosis is not covered. All machine sales are final and can not be returned for refund, exchange, or replacement.